Improving bot accuracy in Amazon Lex starts with handling how customers communicate naturally. Your customers express the same request in dozens of different ways, combine multiple pieces of information in one sentence, and often speak ambiguously. The Assisted NLU (natural language understanding) feature in Amazon Lex helps you improve bot accuracy by handling these natural … Read more
This post was co-authored with Neevash Ramdial, Technical Marketing leader at Stream Building production-grade voice agents that feel natural and responsive is a complex engineering challenge. You must orchestrate speech-to-speech models, manage low-latency audio streaming, and handle connection lifecycle. You also need to deliver consistent experiences across web, mobile, and desktop applications. In this post, … Read more
Amazon Quick is an AI-powered unified intelligence service that brings together an organization’s data, structured data and unstructured enterprise content like documents, emails, and knowledge bases into a single service where anyone can explore, analyze, and take action. With over 40 application integrations, Quick bridges the last-mile gap between insights and action so users can … Read more
AI agents with unrestricted web access pose significant security risks. Without Chrome enterprise policies to control browser behavior, an agent might navigate to unauthorized domains, store credentials in the browser’s password manager, or download files outside approved workflows. Organizations with internal services that use a private certificate authority (CA) face an additional barrier. Every HTTPS … Read more
Financial institutions process thousands of complex documents daily. Optical Character Recognition (OCR) errors in financial data can propagate through interconnected calculations, affecting analytical accuracy. While a single OCR error in a standard legal document might require only a quick manual correction, the same mistake in financial data can cascade through interconnected calculations, leading to systematic … Read more
Building end-to-end live streaming applications with real-time voice interaction presents several challenges: network bandwidth constraints can cause high latency and quality degradation in time-critical applications. Language barriers limit effective human-machine interaction in multilingual voice communication. Scalability and resilience require a difficult balance between performance and infrastructure costs. Cross-browser and mobile compatibility demands significant development effort, … Read more
Model Context Protocol (MCP) adoption has accelerated rapidly since its introduction in November 2024. Enterprises now manage dozens to hundreds of MCP servers—tools that extend AI agent capabilities by connecting them to external data sources and APIs. The Agent-to-Agent (A2A) Protocol followed in April 2025, enabling autonomous agents to communicate directly without human intervention. More … Read more
When you fine-tune large language models (LLMs) with Amazon SageMaker AI while using Databricks Unity Catalog, you might face unique challenges like how to maintain strict data governance while using best-in-class machine learning (ML) services. Unity Catalog governs metadata and permissions, while the underlying data resides in Amazon Simple Storage Service (Amazon S3) when you … Read more
Amazon’s Finance Technology (FinTech) teams build and operate systems for Amazon teams to manage regulatory inquiries in compliance with different jurisdictions. These teams process regulatory inquiries from authorities, each presenting different requirements, document formats, and complexity levels. Processing these regulatory inquiries involves reviewing documentation, extracting relevant information, retrieving supporting data from multiple systems within Amazon’s … Read more
Before you can extract information from documents using intelligent document processing (IDP) techniques, you need a schema for each document class that defines what to extract. But how do you create schemas when you have thousands of documents and don’t know what classes exist? Doing this at scale can take substantial manual effort, making downstream … Read more
The EU AI Act requires organizations fine-tuning large language models (LLMs) to track computational resources measured in floating-point operations (FLOPs) to determine compliance obligations. As customers increasingly fine-tune LLMs for domain-specific use cases, we hear a common question: how do I know if my training job triggers new regulatory obligations? Amazon SageMaker AI provides a … Read more
This post is co written by Ishan Goswami and Nitya Sridhar from Exa. If you are building web search-enabled AI agents for research, fact-checking, or competitive intelligence, access to current and reliable information is critical. Most general-purpose search APIs are not designed for agent workflows. They return HTML-heavy pages and short snippets optimized for human … Read more
Today, we’re excited to announce the general availability of Claude Platform on AWS. Claude Platform on AWS is a new service that gives customers direct access to Anthropic’s native Claude Platform experience through their AWS account, with no separate credentials, contracts, or billing relationships required. AWS is the first cloud provider to offer access to … Read more
If you work in aerospace, automotive, or heavy industry manufacturing, your organization likely maintains vast repositories of technical documents. These documents combine written specifications with engineering diagrams, CAD drawings, inspection photographs, thermal analysis plots, and fatigue curves. A text query about maximum wall temperature at the nozzle throat might have its answer locked inside a … Read more
This post is co-authored with Philipp Pavlov, Dmytro Romantsov, Evgeny Mironenko, and Gowri Suryanarayana from Miro. Miro is an AI-powered innovation workspace that serves over 95 million users globally, helping teams transform unstructured ideas into organized workflows. To support this scale and continue enhancing their system, Miro’s developer experience team decided to create an innovation … Read more
Enterprise data with tens of millions of rows, row-level and column-level security, and dozens of datasets spanning multiple business domains need AI-generated answers that are trustworthy, reproducible, and fast, while respecting governance rules consistently. With foundation models (FMs), organizations can build systems that work well for small datasets where a business user asks a question … Read more
Seismic data analysis is an essential component of energy exploration, but configuring complex processing workflows has traditionally been a time-consuming and error-prone challenge. Halliburton’s Seismic Engine, a cloud-native application for seismic data processing, is a powerful tool that previously required manual configuration of approximately 100 specialized tools to create workflows. This process was not only … Read more
As companies of various sizes adopt graphic processing units (GPU)-based machine learning (ML) training, fine-tuning and inference workloads, the demand for GPU capacity has outpaced industry-wide supply. This imbalance has made GPUs a scarce resource, creating a challenge for customers who need reliable access to GPU compute resources for their ML workloads. When you encounter … Read more
Training large language models requires accurate feedback signals, but traditional reinforcement learning (RL) often struggles with reward signal reliability. The quality of these signals directly influences how models learn and make decisions. However, creating robust feedback mechanisms can be complex and error prone. Real-world training scenarios often introduce hidden biases, unintended incentives, and ambiguous success … Read more
We’re in the midst of a fundamental shift in how software gets built and used. AI agents are moving beyond assistants that wait for instructions. They call APIs, access MCP servers, coordinate with other agents, and complete complex multi-step tasks on behalf of users. As agents take on increasingly diverse tasks, the ecosystem around them … Read more
Tomofun, the Taiwan-headquartered pet-tech startup behind the Furbo Pet Camera, is redefining how pet owners interact with their pets remotely. Furbo combines smart cameras with AI to detect behaviors such as barking, running, or unusual activity, and alerts owners in real time. At the core of this capability are computer vision and vision-language models that … Read more
Hapag-Lloyd stands as one of the world’s leading liner shipping companies, operating a modern fleet of 313 container ships with a total transport capacity of 2.5 million TEU (Twenty-foot Equivalent Unit—a standard unit of measurement for cargo capacity in container shipping). The company maintains a container capacity of 3.7 million TEU, which includes one of … Read more
Today, we’re excited to announce that Amazon SageMaker AI MLflow Apps now support MLflow version 3.10, bringing enhanced capabilities for generative AI development and streamlined experiment tracking to your generative AI workflows. Building on the foundations established with Amazon SageMaker AI MLflow Apps, this latest version introduces powerful new features for observability, evaluation, and generative … Read more
AI agents that automate web workflows operate within the browser’s web layer, the DOM that Playwright and the Chrome DevTools Protocol (CDP) expose. AgentCore Browser provides a secure, isolated browser environment for this, and it works well for the vast majority of automation: navigating pages, filling forms, clicking elements, extracting content. But the web layer … Read more
AI agents in production require secure access to external services. Amazon Bedrock AgentCore Identity, available as a standalone service, secures how your AI agents access external services whether they run on compute platforms like Amazon ECS, Amazon EKS, AWS Lambda, or on-premises. An earlier post covered AgentCore Identity credential management for AI agents. Running agents … Read more
Direct communication between buyers and sellers outside approved channels can result in significant revenue loss annually while severely damaging brand reputation and destroying valuable business relationships. While messaging systems are essential for modern business operations and help provide rich customer insights, they can create significant risks when parties bypass the brokerage system to communicate directly. … Read more
Business leaders across industries rely on operational dashboards as the shared source of truth that their teams execute against daily. But dashboards are built to answer known questions. When teams need to explore further, ad-hoc, multi-dimensional, or unforeseen questions, they hit a bottleneck. They wait hours or days for BI teams to build new views … Read more
Generate recommendations from production traces, validate them with batch evaluation and A/B testing, and ship with confidence. AI agents that perform well at launch don’t stay that way. As models evolve, user behavior shifts, and prompts get reused in new contexts they were never designed for. Agent quality quietly degrades. In most teams, the improvement … Read more
Every organization has access to the same foundation models. The real competitive advantage comes from customizing them with your proprietary data and domain expertise. But getting there is complex, even for experienced teams. It requires mastering fine-tuning techniques like Supervised Fine-Tuning (SFT), Direct Preference Optimization (DPO), and Reinforcement Learning Verifiable Rewards (RLVR), navigating fragmented APIs … Read more
Building meaningful dashboards demands hours of manual setup, even for experienced BI professionals. Amazon Quick now generates complete multi-sheet dashboards from natural language prompts, taking you from one or more datasets to a production-ready analysis in minutes. Data analysts building recurring operations reports, program managers preparing a leadership review, or engineers exploring a new dataset can … Read more