Reduce call hold time and improve customer experience with self-service virtual agents using Amazon Connect and Amazon Lex

This post was co-written with Tony Momenpour and Drew Clark from KYTC. Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. When there are more calls than agents can answer, callers get placed on hold … Read more

Build end-to-end document processing pipelines with Amazon Textract IDP CDK Constructs

Intelligent document processing (IDP) with AWS helps automate information extraction from documents of different types and formats, quickly and with high accuracy, without the need for machine learning (ML) skills. Faster information extraction with high accuracy can help you make quality business decisions on time, while reducing overall costs. For more information, refer to Intelligent … Read more

Snapper provides machine learning-assisted labeling for pixel-perfect image object detection

Bounding box annotation is a time-consuming and tedious task that requires annotators to create annotations that tightly fit an object’s boundaries. Bounding box annotation tasks, for example, require annotators to ensure that all edges of an annotated object are enclosed in the annotation. In practice, creating annotations that are precise and well-aligned to object edges … Read more

Recommend top trending items to your users using the new Amazon Personalize recipe

Amazon Personalize is excited to announce the new Trending-Now recipe to help you recommend items gaining popularity at the fastest pace among your users. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users. It enables you to improve customer engagement by … Read more

Bundesliga Match Fact Ball Recovery Time: Quantifying teams’ success in pressing opponents on AWS

In football, ball possession is a strong predictor for team success. It’s hard to control the game without having control over the ball. In the past three Bundesliga seasons, as well as in the current season (at the time of this writing), Bayern Munich is ranked first in the table and in ball possession percentage, … Read more

Bundesliga Match Fact Keeper Efficiency: Comparing keepers’ performances objectively using machine learning on AWS

The Bundesliga is renowned for its exceptional goalkeepers, making it potentially the most prominent among Europe’s top five leagues in this regard. Apart from the widely recognized Manuel Neuer, the Bundesliga has produced remarkable goalkeepers who have excelled in other leagues, including the likes of Marc-André ter Stegen, who is a superstar at Barcelona. In … Read more

HAYAT HOLDING uses Amazon SageMaker to increase product quality and optimize manufacturing output, saving $300,000 annually

This is a guest post by Neslihan Erdogan, Global Industrial IT Manager at HAYAT HOLDING. With the ongoing digitization of the manufacturing processes and Industry 4.0, there is enormous potential to use machine learning (ML) for quality prediction. Process manufacturing is a production method that uses formulas or recipes to produce goods by combining ingredients … Read more

Achieve effective business outcomes with no-code machine learning using Amazon SageMaker Canvas

On November 30, 2021, we announced the general availability of Amazon SageMaker Canvas, a visual point-and-click interface that enables business analysts to generate highly accurate machine learning (ML) predictions without having to write a single line of code. With Canvas, you can take ML mainstream throughout your organization so business analysts without data science or … Read more

How the UNDP Independent Evaluation Office is using AWS AI/ML services to enhance the use of evaluation to support progress toward the Sustainable Development Goals

The United Nations (UN) was founded in 1945 by 51 original Member States committed to maintaining international peace and security, developing friendly relations among nations, and promoting social progress, better living standards, and human rights. The UN is currently made up of 193 Member States and has evolved over the years to keep pace with … Read more

Enable predictive maintenance for line of business users with Amazon Lookout for Equipment

Predictive maintenance is a data-driven maintenance strategy for monitoring industrial assets in order to detect anomalies in equipment operations and health that could lead to equipment failures. Through proactive monitoring of an asset’s condition, maintenance personnel can be alerted before issues occur, thereby avoiding costly unplanned downtime, which in turn leads to an increase in … Read more

Enable fully homomorphic encryption with Amazon SageMaker endpoints for secure, real-time inferencing

This is joint post co-written by Leidos and AWS. Leidos is a FORTUNE 500 science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. Leidos has partnered with AWS to develop an approach to privacy-preserving, confidential machine learning (ML) modeling where … Read more

Automate Amazon Rekognition Custom Labels model training and deployment using AWS Step Functions

With Amazon Rekognition Custom Labels, you can have Amazon Rekognition train a custom model for object detection or image classification specific to your business needs. For example, Rekognition Custom Labels can find your logo in social media posts, identify your products on store shelves, classify machine parts in an assembly line, distinguish healthy and infected … Read more

Build a machine learning model to predict student performance using Amazon SageMaker Canvas

There has been a paradigm change in the mindshare of education customers who are now willing to explore new technologies and analytics. Universities and other higher learning institutions have collected massive amounts of data over the years, and now they are exploring options to use that data for deeper insights and better educational outcomes. You … Read more

Access Snowflake data using OAuth-based authentication in Amazon SageMaker Data Wrangler

In this post, we show how to configure a new OAuth-based authentication feature for using Snowflake in Amazon SageMaker Data Wrangler. Snowflake is a cloud data platform that provides data solutions for data warehousing to data science. Snowflake is an AWS Partner with multiple AWS accreditations, including AWS competencies in machine learning (ML), retail, and … Read more

Remote monitoring of raw material supply chains for sustainability with Amazon SageMaker geospatial capabilities

Deforestation is a major concern in many tropical geographies where local rainforests are at severe risk of destruction. About 17% of the Amazon rainforest has been destroyed over the past 50 years, and some tropical ecosystems are approaching a tipping point beyond which recovery is unlikely. A key driver for deforestation is raw material extraction … Read more

Best practices for viewing and querying Amazon SageMaker service quota usage

Amazon SageMaker customers can view and manage their quota limits through Service Quotas. In addition, they can view near real-time utilization metrics and create Amazon CloudWatch metrics to view and programmatically query SageMaker quotas. SageMaker helps you build, train, and deploy machine learning (ML) models with ease. To learn more, refer to Getting started with … Read more

Build custom code libraries for your Amazon SageMaker Data Wrangler Flows using AWS Code Commit

As organizations grow in size and scale, the complexities of running workloads increase, and the need to develop and operationalize processes and workflows becomes critical. Therefore, organizations have adopted technology best practices, including microservice architecture, MLOps, DevOps, and more, to improve delivery time, reduce defects, and increase employee productivity. This post introduces a best practice … Read more

Accelerate Amazon SageMaker inference with C6i Intel-based Amazon EC2 instances

This is a guest post co-written with Antony Vance from Intel. Customers are always looking for ways to improve the performance and response times of their machine learning (ML) inference workloads without increasing the cost per transaction and without sacrificing the accuracy of the results. Running ML workloads on Amazon SageMaker running Amazon Elastic Compute … Read more

Intelligently search your organization’s Microsoft Teams data source with the Amazon Kendra connector for Microsoft Teams

Organizations use messaging platforms like Microsoft Teams to bring the right people together to securely communicate with each other and collaborate to get work done. Microsoft Teams captures invaluable organizational knowledge in the form of the information that flows through it as users collaborate. However, making this knowledge easily and securely available to users can … Read more

Bring legacy machine learning code into Amazon SageMaker using AWS Step Functions

Tens of thousands of AWS customers use AWS machine learning (ML) services to accelerate their ML development with fully managed infrastructure and tools. For customers who have been developing ML models on premises, such as their local desktop, they want to migrate their legacy ML models to the AWS Cloud to fully take advantage of … Read more

How VMware built an MLOps pipeline from scratch using GitLab, Amazon MWAA, and Amazon SageMaker

This post is co-written with Mahima Agarwal, Machine Learning Engineer, and Deepak Mettem, Senior Engineering Manager, at VMware Carbon Black VMware Carbon Black is a renowned security solution offering protection against the full spectrum of modern cyberattacks. With terabytes of data generated by the product, the security analytics team focuses on building machine learning (ML) … Read more

Few-click segmentation mask labeling in Amazon SageMaker Ground Truth Plus

Amazon SageMaker Ground Truth Plus is a managed data labeling service that makes it easy to label data for machine learning (ML) applications. One common use case is semantic segmentation, which is a computer vision ML technique that involves assigning class labels to individual pixels in an image. For example, in video frames captured by … Read more

Accelerate time to insight with Amazon SageMaker Data Wrangler and the power of Apache Hive

Amazon SageMaker Data Wrangler reduces the time it takes to aggregate and prepare data for machine learning (ML) from weeks to minutes in Amazon SageMaker Studio. Data Wrangler enables you to access data from a wide variety of popular sources (Amazon S3, Amazon Athena, Amazon Redshift, Amazon EMR and Snowflake) and over 40 other third-party sources. … Read more

Real-time fraud detection using AWS serverless and machine learning services

Online fraud has a widespread impact on businesses and requires an effective end-to-end strategy to detect and prevent new account fraud and account takeovers, and stop suspicious payment transactions. Detecting fraud closer to the time of fraud occurrence is key to the success of a fraud detection and prevention system. The system should be able … Read more

Architect personalized generative AI SaaS applications on Amazon SageMaker

The AI landscape is being reshaped by the rise of generative models capable of synthesizing high-quality data, such as text, images, music, and videos. The course toward democratization of AI helped to further popularize generative AI following the open-source releases for such foundation model families as BERT, T5, GPT, CLIP and, most recently, Stable Diffusion. … Read more

Use a data-centric approach to minimize the amount of data required to train Amazon SageMaker models

As machine learning (ML) models have improved, data scientists, ML engineers and researchers have shifted more of their attention to defining and bettering data quality. This has led to the emergence of a data-centric approach to ML and various techniques to improve model performance by focusing on data requirements. Applying these techniques allows ML practitioners … Read more

Use Snowflake as a data source to train ML models with Amazon SageMaker

Amazon SageMaker is a fully managed machine learning (ML) service. With SageMaker, data scientists and developers can quickly and easily build and train ML models, and then directly deploy them into a production-ready hosted environment. Sagemaker provides an integrated Jupyter authoring notebook instance for easy access to your data sources for exploration and analysis, so … Read more

How Marubeni is optimizing market decisions using AWS machine learning and analytics

This post is co-authored with Hernan Figueroa, Sr. Manager Data Science at Marubeni Power International. Marubeni Power International Inc (MPII) owns and invests in power business platforms in the Americas. An important vertical for MPII is asset management for renewable energy and energy storage assets, which are critical to reduce the carbon intensity of our … Read more

Portfolio optimization through multidimensional action optimization using Amazon SageMaker RL

Reinforcement learning (RL) encompasses a class of machine learning (ML) techniques that can be used to solve sequential decision-making problems. RL techniques have found widespread applications in numerous domains, including financial services, autonomous navigation, industrial control, and e-commerce. The objective of an RL problem is to train an agent that, given an observation from its … Read more

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