Embed Amazon Quick Suite chat agents in enterprise applications

Organizations can face two critical challenges with conversational AI. First, users need answers where they work—in their CRM, support console, or analytics portal—not in separate tools. Second, implementing a secure embedded chat in their applications can require weeks of development to build authentication, token validation, domain security, and global distribution infrastructure. Amazon Quick Suite embedded … Read more

Unlock powerful call center analytics with Amazon Nova foundation models

Call center analytics play a crucial role in improving customer experience and operational efficiency. With foundation models (FMs), you can improve the quality and efficiency of call center operations and analytics. Organizations can use generative AI to assist human customer support agents and managers of contact center teams, so they can gain insights that are … Read more

How Ricoh built a scalable intelligent document processing solution on AWS

This post is cowritten by Jeremy Jacobson and Rado Fulek from Ricoh. This post demonstrates how enterprises can overcome document processing scaling limits by combining generative AI, serverless architecture, and standardized frameworks. Ricoh engineered a repeatable, reusable framework using the AWS GenAI Intelligent Document Processing (IDP) Accelerator. This framework reduced customer onboarding time from weeks … Read more

NotebookLM can now summarize research in ‘cinematic’ video overviews

Google’s NotebookLM can now turn users’ research and notes into fully animated “cinematic” videos, going a step further than the original video overview feature Google introduced last year. Previously, video overviews could only generate narrated slideshows, but the upgraded video overview feature uses a combination of Google’s AI models, “including Gemini 3, Nano Banana Pro … Read more

The world’s biggest automaker has one of the dirtiest supply chains: report

Tesla, Ford, and Volvo occupy the top three spots in a new ranking of 18 global automakers based on their efforts to eliminate carbon emissions, environmental harms, and human rights violations from their supply chains. Toyota, meanwhile, lurks near the bottom of the list, underscoring the persistent difficulty in getting the world’s largest car company … Read more

Console exclusives might be making a comeback

The Last of Us Part I. | Image: Sony Interactive Entertainment The near future of game consoles could look a lot like the past. Once a hallmark of the industry, over the last few years console-exclusive games have steadily become rare, as the likes of Sony and Microsoft experimented with offering titles on multiple platforms. … Read more

His house burned down. He used the insurance money to build PopSockets.

Does a consumer hardware company need to get on the VC treadmill to succeed? Eleven years and 290 million products sold across 115 countries later, PopSockets has proven that the bootstrapped, low-dilution path more viable than the industry gives it credit for. The global consumer hardware brand was built on less than $500k, no institutional capital, and a philosophy professor’s determination.  Watch as founder and former CEO … Read more