Why Working Automations Still Create Broken Customer Journeys

Every Automation Worked. The Journey Did Not During a lifecycle audit, I found a system in which nothing appeared to be broken. The abandoned cart emails were triggered correctly. SMS messages were being delivered. Promotional campaigns went out on schedule, and the post-purchase flow started after an order. Yet the customer experience told a different … Read more

Europe has its first commercial orbital rocket

German company Isar Aerospace has successfully launched Europe’s first entirely commercial orbital rocket. It attempted to achieve the feat last March, but that lasted all of 30 seconds before the vehicle crashed into the sea and exploded. This time the company managed to get the two-stage Spectrum into low Earth orbit from a Norwegian spaceport. … Read more

AI Agents May Be the Workload DBOS Was Waiting For

The practical path for DBOS may not be replacing Linux. It may be becoming the durable runtime inside the isolated environments we are already building for AI agents. I have been thinking about Michael Stonebraker’s DBOS idea again because AI agents make an old systems argument feel unexpectedly current. The original DBOS proposal from 2020 … Read more

AI Personalization and the Illusion of Consumer Choice

The most successful piece of digital marketing infrastructure ever created may be a brightly coloured button labelled “Accept All”. It asks no difficult questions. It does not explain what the system will infer about you six months from now. It certainly does not mention that the product may use your hesitation, location, purchases, abandoned searches … Read more