Reduce call hold time and improve customer experience with self-service virtual agents using Amazon Connect and Amazon Lex

This post was co-written with Tony Momenpour and Drew Clark from KYTC. Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. When there are more calls than agents can answer, callers get placed on hold … Read more

Twitter reveals some of its source code, including its recommendation algorithm

As repeatedly promised by Twitter CEO Elon Musk, Twitter has opened a portion of its source code to public inspection, including the algorithm it uses to recommend tweets in users’ timelines. On GitHub, Twitter published two repositories containing code for many parts that make the social network tick, including the mechanism Twitter uses to control … Read more

Twitter reveals some of its source code, including its recommendation algorithm

As repeatedly promised by Twitter CEO Elon Musk, Twitter has opened a portion of its source code, including the algorithm it uses to recommend tweets in users’ timelines, for inspection. On GitHub, Twitter published two repositories containing the source code for many parts of the social network, including the mechanism it uses to control the … Read more

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