Sonos isn’t about to make the same mistake twice. In hindsight, its transition in 2020 to a major new software platform, S2, could’ve been communicated better and handled with more consideration for longtime customers. A few very old products were left behind, though only one speaker was affected: the first-generation Play:5. For those devices, Sonos has continued to maintain the old S1 controller app and deliver bug fixes / security patches. But the whole thing got messy and took some time for Sonos to straighten out.
So with the introduction of two new speakers at the same time — a first for Sonos — some owners of existing speakers are having flashbacks to the S1 / S2 controversy and wondering if the Era 300 and 100 will mark the…