Amazon Q Business is a fully managed, generative artificial intelligence (AI)-powered assistant that helps enterprises unlock the value of their data and knowledge. With Amazon Q, you can quickly find answers to questions, generate summaries and content, and complete tasks by using the information and expertise stored across your company’s various data sources and enterprise … Read more
Effective customer support, project management, and knowledge management are critical aspects of providing efficient customer relationship management. ServiceNow is a platform for incident tracking, knowledge management, and project management functions for software projects and has become an indispensable part of many organizations’ workflows to ensure success of the customer and the product. However, extracting valuable … Read more
Generative artificial intelligence (AI) provides an opportunity for improvements in healthcare by combining and analyzing structured and unstructured data across previously disconnected silos. Generative AI can help raise the bar on efficiency and effectiveness across the full scope of healthcare delivery. The healthcare industry generates and collects a significant amount of unstructured textual data, including … Read more
As the scale and complexity of data handled by organizations increase, traditional rules-based approaches to analyzing the data alone are no longer viable. Instead, organizations are increasingly looking to take advantage of transformative technologies like machine learning (ML) and artificial intelligence (AI) to deliver innovative products, improve outcomes, and gain operational efficiencies at scale. Furthermore, … Read more
This post is co-written by Kevin Plexico and Shakun Vohra from Deltek. Question and answering (Q&A) using documents is a commonly used application in various use cases like customer support chatbots, legal research assistants, and healthcare advisors. Retrieval Augmented Generation (RAG) has emerged as a leading method for using the power of large language models … Read more
This post is co-authored with Travis Mehlinger and Karthik Raghunathan from Cisco. Webex by Cisco is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, polling, asynchronous video and customer experience solutions like contact center and purpose-built collaboration devices. Webex’s focus on delivering inclusive collaboration experiences fuels our innovation, which … Read more
This post is co-authored with Travis Mehlinger and Karthik Raghunathan from Cisco. Webex by Cisco is a leading provider of cloud-based collaboration solutions, including video meetings, calling, messaging, events, polling, asynchronous video, and customer experience solutions like contact center and purpose-built collaboration devices. Webex’s focus on delivering inclusive collaboration experiences fuels their innovation, which uses … Read more
Seamless access to content and insights is crucial for delivering exceptional customer experiences and driving successful business outcomes. Box, a leading cloud content management platform, serves as a central repository for diverse digital assets and documents in many organizations. An enterprise Box account typically contains a wealth of materials, including documents, presentations, knowledge articles, and … Read more
This post is co-written with Aishwarya Gupta, Apurva Gawad, and Oliver Cody from Twilio. Today’s leading companies trust Twilio’s Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, … Read more
AI chatbots and virtual assistants have become increasingly popular in recent years thanks the breakthroughs of large language models (LLMs). Trained on a large volume of datasets, these models incorporate memory components in their architectural design, allowing them to understand and comprehend textual context. Most common use cases for chatbot assistants focus on a few … Read more
Innovations in artificial intelligence (AI) and machine learning (ML) are causing organizations to take a fresh look at the possibilities these technologies can offer. As you aim to bring your proofs of concept to production at an enterprise scale, you may experience challenges aligning with the strict security compliance requirements of their organization. In the … Read more
With last month’s blog, I started a series of posts that highlight the key factors that are driving customers to choose Amazon Bedrock. I explored how Bedrock enables customers to build a secure, compliant foundation for generative AI applications. Now I’d like to turn to a slightly more technical, but equally important differentiator for Bedrock—the … Read more
Generative artificial intelligence (AI) models have opened up new possibilities for automating and enhancing software development workflows. Specifically, the emergent capability for generative models to produce code based on natural language prompts has opened many doors to how developers and DevOps professionals approach their work and improve their efficiency. In this post, we provide an … Read more
Music generation models have emerged as powerful tools that transform natural language text into musical compositions. Originating from advancements in artificial intelligence (AI) and deep learning, these models are designed to understand and translate descriptive text into coherent, aesthetically pleasing music. Their ability to democratize music production allows individuals without formal training to create high-quality … Read more
Retrieval Augmented Generation (RAG) is a state-of-the-art approach to building question answering systems that combines the strengths of retrieval and foundation models (FMs). RAG models first retrieve relevant information from a large corpus of text and then use a FM to synthesize an answer based on the retrieved information. An end-to-end RAG solution involves several … Read more
In recent years, we have seen a big increase in the size of large language models (LLMs) used to solve natural language processing (NLP) tasks such as question answering and text summarization. Larger models with more parameters, which are in the order of hundreds of billions at the time of writing, tend to produce better … Read more
Information retrieval systems have powered the information age through their ability to crawl and sift through massive amounts of data and quickly return accurate and relevant results. These systems, such as search engines and databases, typically work by indexing on keywords and fields contained in data files. However, much of our data in the digital … Read more
This is a guest post co-written with Vicente Cruz Mínguez, Head of Data and Advanced Analytics at Cepsa Química, and Marcos Fernández Díaz, Senior Data Scientist at Keepler. Generative artificial intelligence (AI) is rapidly emerging as a transformative force, poised to disrupt and reshape businesses of all sizes and across industries. Generative AI empowers organizations … Read more
GraphStorm is a low-code enterprise graph machine learning (GML) framework to build, train, and deploy graph ML solutions on complex enterprise-scale graphs in days instead of months. With GraphStorm, you can build solutions that directly take into account the structure of relationships or interactions between billions of entities, which are inherently embedded in most real-world … Read more
This blog is part of the series, Generative AI and AI/ML in Capital Markets and Financial Services. Company earnings calls are crucial events that provide transparency into a company’s financial health and prospects. Earnings reports detail a firm’s financials over a specific period, including revenue, net income, earnings per share, balance sheet, and cash flow … Read more
Underwriting is a fundamental function within the insurance industry, serving as the foundation for risk assessment and management. Underwriters are responsible for evaluating insurance applications, determining the level of risk associated with each applicant, and making decisions on whether to accept or reject the application based on the insurer’s guidelines and risk appetite. In this … Read more
Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading artificial intelligence (AI) companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API. Amazon Bedrock also provides a broad set of capabilities needed to build generative AI applications with security, … Read more
Amazon Web Services (AWS) is committed to supporting the development of cutting-edge generative artificial intelligence (AI) technologies by companies and organizations across the globe. As part of this commitment, AWS Japan announced the AWS LLM Development Support Program (LLM Program), through which we’ve had the privilege of working alongside some of Japan’s most innovative teams. … Read more
As generative artificial intelligence (AI) applications become more prevalent, maintaining responsible AI principles becomes essential. Without proper safeguards, large language models (LLMs) can potentially generate harmful, biased, or inappropriate content, posing risks to individuals and organizations. Applying guardrails helps mitigate these risks by enforcing policies and guidelines that align with ethical principles and legal requirements. … Read more
Amazon Q Business is a fully managed, permission aware generative artificial intelligence (AI)-powered assistant built with enterprise grade security and privacy features. Amazon Q Business can be configured to answer questions, provide summaries, generate content, and securely complete tasks based on your enterprise data. The native data source connectors provided by Amazon Q Business can … Read more
In today’s digital landscape, the demand for audio and video content is skyrocketing. Organizations are increasingly using media to engage with their audiences in innovative ways. From product documentation in video format to podcasts replacing traditional blog posts, content creators are exploring diverse channels to reach a wider audience. The rise of virtual workplaces has … Read more
This post is co-written with Benjamin Moody from Monks. Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its … Read more
Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading artificial intelligence (AI) companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI. With … Read more
Intuit is committed to providing its customers innovative solutions that simplify complex financial processes. Tax filing can be a challenge, with its ever-changing regulations and intricate nuances. That’s why the company empowers millions of individuals and small businesses to comprehend tax-related information effortlessly and file with full confidence that their taxes are done right. For the … Read more
This post is co-authored by Daryl Martis and Darvish Shadravan from Salesforce. This is the fourth post in a series discussing the integration of Salesforce Data Cloud and Amazon SageMaker. In Part 1 and Part 2, we show how Salesforce Data Cloud and Einstein Studio integration with SageMaker allows businesses to access their Salesforce data … Read more