This post is co-written with HyeKyung Yang, Jieun Lim, and SeungBum Shim from LotteON. LotteON is transforming itself into an online shopping platform that provides customers with an unprecedented shopping experience based on its in-store and online shopping expertise. Rather than simply selling the product, they create and let customers experience the product through their … Read more
This post is co-written with Tom Famularo, Abhay Shah and Nicolette Kontor from Verisk. Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses. The company is committed … Read more
The rapid advancements in artificial intelligence and machine learning (AI/ML) have made these technologies a transformative force across industries. According to a McKinsey study, across the financial services industry (FSI), generative AI is projected to deliver over $400 billion (5%) of industry revenue in productivity benefits. As maintained by Gartner, more than 80% of enterprises … Read more
Amazon SageMaker JumpStart provides a suite of built-in algorithms, pre-trained models, and pre-built solution templates to help data scientists and machine learning (ML) practitioners get started on training and deploying ML models quickly. You can use these algorithms and models for both supervised and unsupervised learning. They can process various types of input data, including … Read more
The telecommunications industry is more competitive than ever before. With customers able to easily switch between providers, reducing customer churn is a crucial priority for telecom companies who want to stay ahead. To address this challenge, Dialog Axiata has pioneered a cutting-edge solution called the Home Broadband (HBB) Churn Prediction Model. This post explores the … Read more
Amazon SageMaker is a fully managed machine learning (ML) service that provides a range of tools and features for building, training, and deploying ML models. Amazon DataZone is a data management service that makes it faster and easier for customers to catalog, discover, share, and govern data stored across AWS, on-premises, and third-party sources. Today, … Read more
The prevalence of virtual business meetings in the corporate world, largely accelerated by the COVID-19 pandemic, is here to stay. Based on a survey conducted by American Express in 2023, 41% of business meetings are expected to take place in hybrid or virtual format by 2024. Attending multiple meetings daily and keeping track of all … Read more
This post is co-written with Tim Camara, Senior Product Manager at Veritone. Veritone is an artificial intelligence (AI) company based in Irvine, California. Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. It offers solutions for media transcription, facial recognition, content summarization, object … Read more
Large language models (LLMs) have unlocked new possibilities for extracting information from unstructured text data. Although much of the current excitement is around LLMs for generative AI tasks, many of the key use cases that you might want to solve have not fundamentally changed. Tasks such as routing support tickets, recognizing customers intents from a … Read more
Today, we’re excited to announce the availability of Meta Llama 3 inference on AWS Trainium and AWS Inferentia based instances in Amazon SageMaker JumpStart. The Meta Llama 3 models are a collection of pre-trained and fine-tuned generative text models. Amazon Elastic Compute Cloud (Amazon EC2) Trn1 and Inf2 instances, powered by AWS Trainium and AWS … Read more
As more powerful large language models (LLMs) are used to perform a variety of tasks with greater accuracy, the number of applications and services that are being built with generative artificial intelligence (AI) is also growing. With great power comes responsibility, and organizations want to make sure that these LLMs produce responses that align with … Read more
Personalized customer experiences are essential for engaging today’s users. However, delivering truly personalized experiences that adapt to changes in user behavior can be both challenging and time-consuming. Amazon Personalize makes it straightforward to personalize your website, app, emails, and more, using the same machine learning (ML) technology used by Amazon, without requiring ML expertise. With … Read more
Embeddings are integral to various natural language processing (NLP) applications, and their quality is crucial for optimal performance. They are commonly used in knowledge bases to represent textual data as dense vectors, enabling efficient similarity search and retrieval. In Retrieval Augmented Generation (RAG), embeddings are used to retrieve relevant passages from a corpus to provide … Read more
Large language models (LLMs) are making a significant impact in the realm of artificial intelligence (AI). Their impressive generative abilities have led to widespread adoption across various sectors and use cases, including content generation, sentiment analysis, chatbot development, and virtual assistant technology. Llama2 by Meta is an example of an LLM offered by AWS. Llama … Read more
Imagine harnessing the power of advanced language models to understand and respond to your customers’ inquiries. Amazon Bedrock, a fully managed service providing access to such models, makes this possible. Fine-tuning large language models (LLMs) on domain-specific data supercharges tasks like answering product questions or generating relevant content. In this post, we show how Amazon … Read more
Organizations often offer support in multiple languages, saying “contact us for translations.” However, customers who don’t speak the predominant language often don’t know that translations are available or how to request them. This can lead to poor customer experience and lost business. A better approach is proactively providing information in multiple languages so customers can … Read more
Numerous customers face challenges in managing diverse data sources and seek a chatbot solution capable of orchestrating these sources to offer comprehensive answers. This post presents a solution for developing a chatbot capable of answering queries from both documentation and databases, with straightforward deployment. Amazon Bedrock is a fully managed service that offers a choice … Read more
As of April 30, 2024 Amazon Q Business is generally available. Amazon Q Business is a conversational assistant powered by generative artificial intelligence (AI) that enhances workforce productivity by answering questions and completing tasks based on information in your enterprise systems. Your employees can access enterprise content securely and privately using web applications built with … Read more
In the fast-paced world of customer service, efficiency and accuracy are paramount. After each call, contact center agents often spend up to a third of the total call time summarizing the customer conversation. Additionally, manual summarization can lead to inconsistencies in the style and level of detail due to varying interpretations of note-taking guidelines. This … Read more
We believe generative artificial intelligence (AI) has the potential to transform virtually every customer experience. To make this possible, we’re rapidly innovating to provide the most comprehensive set of capabilities across the three layers of the generative AI stack. This includes the bottom layer with infrastructure to train Large Language Models (LLMs) and other Foundation … Read more
Today, we announced the General Availability of Amazon Q, the most capable generative AI powered assistant for accelerating software development and leveraging companies’ internal data. “During the preview, early indications signaled Amazon Q could help our customers’ employees become more than 80% more productive at their jobs; and with the new features we’re planning on … Read more
This is a guest post co-authored with Ville Tuulos (Co-founder and CEO) and Eddie Mattia (Data Scientist) of Outerbounds. To build a production-grade AI system today (for example, to do multilingual sentiment analysis of customer support conversations), what are the primary technical challenges? Historically, natural language processing (NLP) would be a primary research and development … Read more
This blog post is co-written with Pradeep Prabhakaran from Cohere. Today, we are excited to announce that Cohere Command R and R+ foundation models are available through Amazon SageMaker JumpStart to deploy and run inference. Command R/R+ are the state-of-the-art retrieval augmented generation (RAG)-optimized models designed to tackle enterprise-grade workloads. In this post, we walk through how … Read more
This is a guest post by Mark McQuade, Malikeh Ehghaghi, and Shamane Siri from Arcee. In recent years, large language models (LLMs) have gained attention for their effectiveness, leading various industries to adapt general LLMs to their data for improved results, making efficient training and hardware availability crucial. At Arcee, we focus primarily on enhancing … Read more
Today, we are excited to announce that the DBRX model, an open, general-purpose large language model (LLM) developed by Databricks, is available for customers through Amazon SageMaker JumpStart to deploy with one click for running inference. The DBRX LLM employs a fine-grained mixture-of-experts (MoE) architecture, pre-trained on 12 trillion tokens of carefully curated data and … Read more
At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). In previous posts, we covered new capabilities like hybrid search support, metadata filtering … Read more
Speaker diarization, an essential process in audio analysis, segments an audio file based on speaker identity. This post delves into integrating Hugging Face’s PyAnnote for speaker diarization with Amazon SageMaker asynchronous endpoints. We provide a comprehensive guide on how to deploy speaker segmentation and clustering solutions using SageMaker on the AWS Cloud. You can use … Read more
Organizations across industries are using automatic text summarization to more efficiently handle vast amounts of information and make better decisions. In the financial sector, investment banks condense earnings reports down to key takeaways to rapidly analyze quarterly performance. Media companies use summarization to monitor news and social media so journalists can quickly write stories on … Read more
Conversational artificial intelligence (AI) assistants are engineered to provide precise, real-time responses through intelligent routing of queries to the most suitable AI functions. With AWS generative AI services like Amazon Bedrock, developers can create systems that expertly manage and respond to user requests. Amazon Bedrock is a fully managed service that offers a choice of … Read more
The Amazon EU Design and Construction (Amazon D&C) team is the engineering team designing and constructing Amazon warehouses. The team navigates a large volume of documents and locates the right information to make sure the warehouse design meets the highest standards. In the post A generative AI-powered solution on Amazon SageMaker to help Amazon EU … Read more