Deploy generative AI agents in your contact center for voice and chat using Amazon Connect, Amazon Lex, and Amazon Bedrock Knowledge Bases

This post is co-written with Vraj Shah and Chaitanya Hari from DoorDash. DoorDash connects consumers with their favorite local businesses in more than 30 countries across the globe. Recently, they faced a significant challenge in handling the high volume of calls from its contractor delivery workers, known as Dashers. With a user base of over … Read more

SAG-AFTRA calls for a strike against League of Legends

Image: Riot Games As the video game voice actor strike continues, SAG-AFTRA has added League of Legends to its list of struck video games. The union organization, consisting of over 160,000 members, also filed an unfair labor complaint against Formosa Interactive, one of the support studios that worked on the game. SAG-AFTRA members are now … Read more

James Cameron is joining Stability AI’s board of directors

Image: Getty Though director James Cameron recently expressed concern about the potential of artificial intelligence to leave people without a sense of purpose, the longtime early adopter has now joined Stability AI’s board of directors. Today, Stability AI — the company behind Stable Diffusion — announced that Cameron has signed a deal to become the … Read more

Nintendo Japan plans to stop repairing its Classic Edition consoles

It’s hard to believe Nintendo’s Classic Edition consoles are already this old. | Image: Nintendo Japan Somehow, Nintendo’s NES Classic Edition console is already almost eight years old, while the Super Nintendo Classic Edition is about to turn seven. That’s apparently old enough for Nintendo to announce that the Japanese versions of the consoles — … Read more