Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

This blog post is co-written with Bruno Mateus, Jonathan Diedrich and Crispim Tribuna at Talkdesk. Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. This is the first of a two-part series dedicated to the integration of … Read more

Amazon’s Luna game streaming service has lost a lot of games recently

Image: The Verge Luna, Amazon’s cloud game streaming service, is set to lose 53 games this month, including titles like Bridge Constructor Portal, No More Heroes, and classics like Pong and Missile Command, according to 9to5Google. It’s just the latest mass removal from the service. Amazon previously told 9to5Google that its goal for Luna “has … Read more

Here’s why Meta is shutting down Echo VR

Image: Meta Last week, Meta announced that it would be shutting down the widely praised VR game Echo VR in August. Since then, Meta CTO Andrew “Boz” Bosworth has shared some further details about the shutdown, and former Meta consulting CTO John Carmack has weighed in about the decision. In an Instagram AMA, Bosworth said … Read more

Machine learning could turbocharge the search for extraterrestrial intelligence

Image: Dylan O’Donnell The field of SETI, or the search for extraterrestrial intelligence, is accelerating to new heights thanks to developments in machine learning. In a paper published last week in Nature Astronomy, a team of researchers led by Peter Ma of the University of Toronto shared a machine learning method for digging through data … Read more